| BULAN / NAMA PERKHIDMATAN | ADUAN EMEL | E-TICKET eSPA | ADUAN & MAKLUM BALAS PORTAL | SISPAA | JUMLAH | ADUAN SELESAI DALAM TEMPOH 15 HARI BEKERJA | ADUAN SELESAI MELEBIHI TEMPOH 15 HARI BEKERJA |
| JANUARI | 147 | 32 | 13 | 0 | 192 | 192 | - |
| FEBRUARI | 36 | 6 | 5 | 0 | 47 | 47 | - |
| MAC | 24 | 5 | 3 | 0 | 32 | 32 | - |
| APRIL | 62 | 3 | 1 | 0 | 66 | 66 | - |
| MEI | 61 | 11 | 9 | 0 | 81 | 81 | - |
| JUN | 73 | 5 | 0 | 0 | 78 | 78 | - |
| JULAI | 212 | 0 | 0 | 0 | 212 | 212 | - |
| OGOS | 743 | 0 | 0 | 1 | 744 | 744 | - |
| SEPTEMBER | 49 | 0 | 0 | 0 | 49 | 49 | - |
| OKTOBER | 45 | 0 | 0 | 0 | 45 | 45 | - |
| NOVEMBER | 7 | 0 | 0 | 0 | 7 | 7 | - |
| DISEMBER | 4 | 0 | 0 | 1 | 5 | 5 | - |
| JUMLAH | 1,463 | 62 | 31 | 2 | 1,558 | 1,558 | - |